Shipping policy
Shipping policy
Order processing times
Order processing times will vary depending on the printing company handling your orders.
Shipping times
You will see an estimated shipping time when purchasing.
Some companies ship within 2 - 5 business working days and others have a longer wait of up to 30 days. Please be mindful of this when ordering.
Shipping costs
Shipping costs vary due to various suppliers. You will see the shipping costs at checkout.
Local pickup
Local pick up is not available.
Returns, exchanges, cancellations
Full refunds and exchanges are offered within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.
Sale and discount items are not eligible for returns or exchanges.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at starchannellings@gmail.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at starchannellings@gmail.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at starchannellings@gmail.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.